1. Ibiza Exclu SL acts as a formally authorised intermediary for the management of holiday, seasonal and long-term stays in properties dedicated to this purpose and published on the website www.ibizaexclu.com. It is also authorised to manage the sale or transfer of commercial premises.
2. A personalised quote may be requested by email at info@ibizaexclu.com, specifying in detail your requirements and the period of interest.
3. For each booking, a confirmation contract or voucher will be sent if the booking is made online. A signed copy of the contract must be returned together with a copy of the identity document of the person entering into the contract.
4. Published prices generally do not include VAT. Invoices may be requested for both the rental and services only. Ibiza Exclu reserves the right to modify the prices of products and services offered without prior notice, in line with market changes.
5. Prices include:
6. The booking will be confirmed upon receipt of the first payment. For non-online bookings or bank transfer payments, 48 hours will be allowed to make the payment, after which the booking will be automatically cancelled. Please remember to send us a copy of the payment confirmation.
7. Payments may be made in the following ways:
8. A first payment of 50% of the total amount is required, with the balance due 21 days before the arrival date. If payment in cash upon arrival is preferred, Ibiza Exclu SL must be notified in advance. The security deposit will be paid on-site by credit card or in cash. For bookings made less than 21 days before the arrival date, full payment of the total cost is required.
If the balance is not paid, access to the property will not be permitted upon arrival. A signed copy of the contract must be sent by email or post together with the first instalment payment.
9. Upon arrival, the client will pay a security deposit in cash or by credit card, which will be returned on the day of departure after verifying that the property and its contents have not been damaged. If an inspection cannot be carried out immediately, Ibiza Exclu reserves the right to retain the deposit for 72 hours in order to assess any possible damage. Ibiza Exclu will have 45 working days to carry out repairs and return the remaining balance of the deposit paid. All work carried out will be supported by invoices and/or receipts issued in the client’s name.
10. One of our representatives will accompany you to the villa on the day of your arrival. You may follow in your own vehicle or request a private car transfer.
11. Check-in time: from 16:00 to 20:00 on the day of arrival. Check-out time: by 11:00 on the day of departure. If the client does not arrive on the date stated in the rental agreement, for any reason, Ibiza Exclu must be informed as soon as possible. For arrivals after the check-out time, an extra charge of €50 + VAT will apply. For arrivals after midnight, the charge will be €100 + VAT.
12. Cancellation of stay: any stay interrupted by the client for any reason cannot give rise to any refund.
If cancelled 60 or more days before the arrival date, the full amount will be refunded, excluding management fees of €250 + VAT.
If cancelled between 59 and 45 days before the arrival date, the 50% deposit paid will be retained and no further payment will be required.
If cancelled less than 45 days before the arrival date, 100% of the total booking cost is required.
13. Cancellation insurance: we recommend taking out our travel cancellation insurance to avoid losing the amount paid should it become impossible to travel. The cost of the insurance is equivalent to 4% of the total rental cost.
14. If the number of occupants exceeds that stated, agreed and permitted, the client may not claim a shortage of equipment. Under no circumstances will a number of occupants greater than that specified in the rental contract be permitted without prior notification and acceptance by the property owner or Ibiza Exclu. Any excess occupancy will be charged as an extra, calculated at a minimum of 10% of the total declared contract value per additional person. This charge is waived for infants. In no case may the number of occupants exceed the maximum capacity of the property.
15. The property may not be used for any purpose other than a healthy and enjoyable holiday without the prior consent of Ibiza Exclu (event organisation, private parties, commercial filming, etc.). Disturbing neighbours with music or noise is strictly prohibited. Music must not exceed 65 decibels between 22:00 and 09:00.
16. Parties are strictly prohibited. Should the National Police, Civil Guard or Local Police attend, the client assumes full responsibility for any resulting fines. Dinners or gatherings of up to 20 people are permitted; beyond this number, it is mandatory to obtain the relevant municipal permits and to hire catering, service staff and security and environmental services if required. Failure to comply with these rules will result in termination of the contract and removal from the property, with the consequent loss of all booking costs and the security deposit, with no possibility of reimbursement.
17. Correct waste separation is mandatory: plastic, paper, glass, used cooking oil and organic waste must be sorted accordingly. Full recycling bags must be deposited in the appropriate containers located near the property. Failure to comply will result in a charge of between €50 and €100, depending on the quantity of waste produced.
18. In caso di perdita di chiavi verrà addebitato un costo minimo di 50 € e fino a 350 € a seconda del modello di chiave perso.
19. Ibiza Exclu will hand over the property in good condition, with adequate equipment to meet the needs of its clients. If any items, furniture or appliances are found to be damaged, broken or in poor condition upon arrival, Ibiza Exclu must be informed immediately and will arrange for repairs as soon as possible. For electronic or specialist repairs requiring external assistance, Ibiza Exclu cannot be held responsible for delays in completion, and no reimbursement may be claimed from the company.
20. Clients will be held responsible for any damage caused to the property, including all repairs necessary as a result of misuse, negligence or failure to maintain items, furniture, appliances and accessories present in the property at the time of their arrival.
21. Without prior written permission from the lessor, any works, modifications or replacements to the installations present in the rented property are expressly prohibited.
22. Subletting, transfer or assignment of the rented property, whether partial (for a short period) or total, whether gratuitous or for consideration, is strictly prohibited.
23. Ibiza Exclu and the property owner cannot be held responsible for irregularities in the supply of water, electricity, telephone lines, etc., unless these are directly related to a malfunction or defect in the rented property, in which case the landlord assumes responsibility. The same applies to situations of a private or public nature (nearby construction works, road resurfacing, etc.). We cannot be held responsible for theft, unauthorised intrusion by third parties, fire, flooding or any other damage not of a private nature. We cannot be held responsible for noise caused by neighbours or by public or private entities located in the vicinity.
24. Ibiza Exclu will not be held responsible for delays or errors arising from malfunctions of the website, nor for the content of third-party sites accessible via links.
25. The intellectual and industrial property rights of trademarks, logos, texts, photographs and any other type of protectable content published on the Ibiza Exclu website belong exclusively to Ibiza Exclu S.L. or to third parties who have authorised their publication and inclusion in their files. Unauthorised reproduction, distribution, commercialisation or transformation of such content constitutes an infringement of the intellectual and industrial property rights of Ibiza Exclu S.L. or their respective owners and may give rise to legal and extrajudicial action to protect these rights.
26. Any amendments to the contract, communications or requests for changes must be made in writing by email, registered post, etc.
27. Each confirmed rental implies the express acceptance by the tenants of all points contained in the GENERAL CONDITIONS. The parties submit to the jurisdiction and competence of the Courts of Ibiza to resolve any matter arising from the interpretation and/or execution of this contract.